<aside> 💡 If you were enrolled in medical coverage through Savvy but now need to cancel your plan, we recommend completing the following steps before the 15th of your final month with Savvy. Otherwise, you may be charged the insurance premium for an additional month.

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The process for canceling your medical policy will vary based on where your plan was purchased:

1. Directly from the carrier (some Savvy users)
2. Federal exchange via HealthSherpa (some Savvy users)
3. State-based marketplace (select few Savvy users)

To ensure a seamless experience, make sure you follow the process associated with where your plan was purchased, as laid out below. If you are uncertain where your plan was purchased, reach out to Savvy and we'll let you know ([email protected]).

1️⃣ Direct Carrier Enrollment

Contact your carrier directly

• You can find your carrier's number on the back of your member ID card or on the carrier's member portal.

2️⃣ Federal Marketplace Plans (via HealthSherpa)

Cancel your policy through HealthSherpa

• Log in to your HealthSherpa account and click, "Cancel plan." Select the last day of the current month as the termination date for your plan.

Note: You were enrolled via the federal marketplace if you received an email from HealthSherpa ([email protected]) when Savvy enrolled you in your insurance plan.

3️⃣ State-based Marketplace

Contact your state's marketplace

• If you are in a state-based marketplace, please contact your state marketplace to cancel your plan. You may need to do this through the marketplace by logging in to your portal or by calling your carrier and following the steps above for direct carrier enrollments.